_I’m confused to why he got so hostile? didn’t we give him the advice he needed to succeed?_
I know, right? The initial responses were remarkably well-mannered and reasonably helpful (at least he was told to try a scooter forum), and it was even pointed out that we weren't giving advice because we don't have any advice to give, not because want to be assholes. He got all defensive and rude for no reason. Gotta love the interwebz.