I ordered some stuff from them in April. Sent 2 emails and opened a "ticket" on their website- nothing. No response, no screw you, no sorry, we'll get right on it, no nothing. I sent one last email this past Friday telling them that I would beg, sacrifice chickens in my front yard, anything, just to get a response. 45 minutes later, I got an email saying "Your item has shipped!". My order arrived on Saturday, Fed Ex overnight. I was shocked. But never again.