Re: 1977 problems

Dan Webber Kastner /
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I just posted this the other 77 thread, so sorry about the cross post.

Sorry it took a minute to chime in here.

Just some explanation and clarification. This spring, we made the move into our Kalamazoo warehouse. It was a big move for us, and it has not gone as smoothly as we hoped. We have been basically on a shipping delay since the spring. We ship 90% of our orders from here now.

We have a large fulfillment warehouse in GA, where the large bulk of our inventory, and where the Handybikes buyout got moved to. We do shipments from GA a few times a week to restock here, and fill some orders.

The shipping delays have been rough over here and embarrassing. We are constantly working on fixing them. Anecdotally, there are some really slow instances, but looking at our shipping statistics on our backend, we are making progress in improving.

Here in Kalamazoo, we are a 3 man team. Me, Brendan and Dan Kitchen. Brendan does the phone support and is on the phone and emails from open to close. If you ever have a question on your order you can email him directly at [email subject="Order Question"]brendan@1977mopeds.com[/email]brendan@1977mopeds.com. Dan Kitchen does all the shipping and packing. He has been absolutely slammed with shipping this season. Not only are we figuring out shipping from the new warehouse, but the influx of orders really caught us off guard.

You can call us at 1.800.965.1977. If you get sent to voicemail, it is because Brendan is on the phone with a customer all ready, or it is outside of our store hours. Please send him an email and he will get back to you as fast as humanly possible.

If all else fails, or you just want to go straight to the top, email me. [email]Dan@1977mopeds.com[/email]Dan@1977mopeds.com. While I don't deal with the packing and shipping of the orders, I will make sure you get taken care of, and I would love to hear your feedback.

I really do appreciate your patience, and believe me when I say we do this because we love it, and love the moped community. I co-founded the Moped Arny, and have devoted the last 17 years to growing the sub-culture. I know we need to improve our shipping times, and we will get there. I am also working on a real time shipping time estimator to go near checkout.

Thanks, and I will do better for you.

Dan

This single post is part of a larger thread. Start from the top or view this post in context.
Subject Written By Posted
  1977 problemsTopic by: Dave P Dave P 06/14/14 05:39PM
  Re: 1977 problemsRe: Deadped Ryan Deadped Ryan 06/14/14 05:41PM
  Re: 1977 problemsRe: Mars   Mars   06/14/14 05:43PM
  Re: 1977 problemsRe: Mars   Mars   06/14/14 05:44PM
  Re: 1977 problemsRe: Dave P Dave P 06/14/14 05:45PM
  Re: 1977 problemsRe: patrick stover patrick stover 06/14/14 05:53PM
  Re: 1977 problemsRe: Mars   Mars   06/14/14 06:12PM
  Re: 1977 problemsRe: #CrazyWayne™ rocks. #CrazyWayne #CrazyWayne™ rocks. #CrazyWayne 06/14/14 06:18PM
  Re: 1977 problemsRe: patrick stover patrick stover 06/14/14 10:01PM
  Re: 1977 problemsRe: B. ill B. ill 06/14/14 05:52PM
  Re: 1977 problemsRe: b hat b hat 06/27/14 09:45PM
  Re: 1977 problemsRe: #CrazyWayne™ rocks. #CrazyWayne #CrazyWayne™ rocks. #CrazyWayne 06/14/14 06:10PM
  Re: 1977 problemsRe: Justina L2S -+:| Justina L2S -+:| 06/14/14 06:38PM
  Re: 1977 problemsRe: Dave P Dave P 06/14/14 07:03PM
  Re: 1977 problemsRe: #CrazyWayne™ rocks. #CrazyWayne #CrazyWayne™ rocks. #CrazyWayne 06/14/14 07:08PM
  Re: 1977 problemsRe: Michael Sheeler Michael Sheeler 06/14/14 09:20PM
  Re: 1977 problemsRe: Rich Levangie Rich Levangie 06/14/14 09:30PM
  Re: 1977 problemsRe: NB0tt aholetechbro NB0tt aholetechbro 06/14/14 09:36PM
  Re: 1977 problemsRe: Neil Burgess Neil Burgess 06/16/14 02:57PM
  Re: 1977 problemsRe: Troll Arsenault Troll Arsenault 06/16/14 08:49PM
  Re: 1977 problemsRe: #CrazyWayne™ rocks. #CrazyWayne #CrazyWayne™ rocks. #CrazyWayne 06/16/14 09:17PM
  Re: 1977 problemsRe: Goose . Goose . 06/16/14 09:18PM
  Re: 1977 problemsRe: Brett Viers Brett Viers 06/16/14 11:04PM
  Re: 1977 problemsRe: kyle nance kyle nance 06/24/14 06:32PM
  Re: 1977 problemsRe: scrot rash scrot rash 06/25/14 10:03AM
  Re: 1977 problemsRe: Dean Hopkins Dean Hopkins 06/26/14 05:00PM
  Re: 1977 problemsRe: Ivan Petrov Ivan Petrov 06/27/14 06:41AM
  Re: 1977 problemsRe: scrot rash scrot rash 06/27/14 10:25AM
  Re: 1977 problemsRe: Dave P Dave P 06/27/14 11:02PM
  Re: 1977 problemsRe: Ivan Petrov Ivan Petrov 06/28/14 12:05AM
  Re: 1977 problemsRe: Mars   Mars   06/28/14 12:14AM
  Re: 1977 problemsRe: Puch Rider Puch Rider 06/28/14 11:22AM
  Re: 1977 problemsRe: Dan Webber Kastner Dan Webber Kastner 06/28/14 08:42AM
  Re: 1977 problemsRe: Dean Hopkins Dean Hopkins 06/28/14 09:10AM
  Quit doing business with amateur fraud huckstersRe: fallout Survivor fallout Survivor 06/28/14 12:06PM
  Re: 1977 problemsRe: Silverfox Sullivan Silverfox Sullivan 06/28/14 12:21PM
  Re: 1977 problemsRe: #CrazyWayne™ rocks. #CrazyWayne #CrazyWayne™ rocks. #CrazyWayne 06/28/14 04:12PM
  Re: 1977 problemsRe: steve millar steve millar 06/28/14 04:47PM
  Re: 1977 problemsRe: Fred Rogers Fred Rogers 11/07/14 07:58PM
  Re: 1977 problemsRe: Elyse Hot&Shwetty Elyse Hot&Shwetty 11/07/14 08:45PM
  Re: 1977 problemsRe: Lazy Pedaler Lazy Pedaler 11/08/14 01:30PM

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