General consensus is that they are ok, but everyone screws up some times.
I ordered an ignition coil from em a while back, and they changed the order on me to another part, which didn't work on my 'ped....so I know about how ya feel.
And there have been a few other incidents...yet as a whole, they seem to deliver good service (not that I've gotten any).
So I am neutral on it, having sufficient information both ways to neither reccommend for, or against ordering from them.
-Ree