I've had a problem with her lately too - she seemed to imply that my order was "small", and "not worth her time". It was small, just a petcock since she didn't have the seat that I needed, but it's still an order. On top of that, I order from there often, and recommend to everyone I know that they call there. I've actually considered not recommending it based on the service I got.
I have to take that back though, because Handy Bikes has been there for me in the past, and I know that B.J. or Bob Smith would bend over backwards for a customer who loves mopeds. They've both personally taken me around the shop just because I was so excited to be around so much moped related stuff.
On my first trip to Handy Bikes, having discovered it by accident while in Columbus with my moped, B. J. even gave me a giant Motobecane vinyl banner for free.