Re: Cosmo warantee Claim Form
- Author: BZollo (---.cosmotor.com)
- Verified User: bzofcosmoparts
- Date Posted: 04-22-05 12:30
Spence,
I got the response from Colette about your inquiry, I have everything handled its just a matter of shipping it you.
I do need to advise anyone that orders, again, this is not actually something that we even needed to deal with, this was shipping damage, it states clearly on the box that you are responsible for inspecting the contents before you sign for it. If I were to follow my own rules, (I handle the warranties here) I would have had to charge you for the Speedo, BUT you are Moped Army people, and I am personally taking the hit for this one.
As far as a Warranty claim form, I want people to call me, I have everyone’s warranty form sitting next to me in a filing cabinet, this way I can manage the warranties accordingly. I have only ever had one problem with dealing with warranty issues, and that was a guy that tried to get one over on us, he called everyone in the building not thinking we all communicate with each other.
To obtain a current Warranty Claim form, call Cosmopolitan Motors Inc. Warranty at 1-800-523-2522
Once Cosmopolitan Motors Inc. Warranty receives this Warranty Claim form complete with no missing items, Cosmopolitan Motors Inc. will then notify the Dealer within 5 working days of its acceptance and or rejection of its Warranty Claim
If the submitted Warranty Claim is accepted, Cosmopolitan Motors Inc. will then issue a Warranty Authorization Number to proceed in making the repairs as noted on the claim
The reasoning behind this, is because too many people were trying to buck the system, what you are reading is more geared to shops not for people doing their own work, hence again the phone calling part. If I can do it over the phone the part will ship as per usual, if its a shop that has a bunch of repairs I need to know part numbers, bike, customer name, vin number etc… for a bike owner all I need to do is check to see if your are up to date, and if not I can add you with the knowledge that you will be sending in your warranty form.
Again I have no problem handling this, but wish next time you contact me first before coming here and complaining about something that could have been resolved via e-mail or phone. That goes for anyone here, if you have a problem with anything about Cosmo, come to me first, I will personally handle your issue all the way through a resolution.
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